Zomato,the online restaurant guide and food ordering service which is valued around $1 billion, might fail to meet its sales target for the current financial year according to an email from co-founder and CEO Deepinder Goyal sent to the staff on Friday.


Goyal sent a long mail to the sales team and later forward it to all employees, stating underperformance of the sales team and how it might result in the company missing its revenue target.

Mail from Goyal states,

“We are far behind the numbers that we promised our investors for this financial year (year ending March 2016) – our investors have said that so far, we have always delivered what we have promised. We are close to not living up to that for the first time in the last 5 years,”

The news came a week after Zomato had massive lay-off that reduced 300 of its workforce. This is 10% of the total employees which currently somewhere around 3000 employees.  The lay-off impacted mostly on the US-based staffs, with the content teams among some of the most affected.

Zomato announced that it has decided to shut down its service “Zomato Cashless” completely.

The company has so far raised $225 million and spend a large portion of it in acquiring companies in its bid to build a global business.

In his email, Goyal also said that Zomato’s sales team more than quadrupled in 2015. “The hard reality of this growth is that our revenue hasn’t kept up with the growth in our sales team,” he said.

Goyal said that sales executives are facing “motivation issues” and that they are meeting far fewer clients every day than the ideal number. “The fact of the matter is that our sales team is not firing on all cylinders,” he said.

Goyal made an attempt to address this issue through the mail. He wrote that some employees felt “insecure” about their jobs and that they thought a few of their colleagues were sacked for no reason. He justified firing, but said only those employees were laid off who constantly underperformed and did not take feedback seriously.

Goyal also sought to clarify some other concerns about slow promotions, lateral hiring of area sales managers and lack of stock options. He said that 17 per cent employees at Zomato had stock options. “That’s a very large number compared to a lot of startups I know of.”

“The reason you don’t have stock in Zomato yet, is probably because you haven’t consistently made a point that Zomato needs you badly for the next 4 years,” he said. “For us, stock is not a part of compensation and perk-based motivation. For us, stock is a gesture that we want these folks to be at Zomato for a long time to come.”

Founded in 2008, Zomato employs over 3,000 people across 22 countries. Available on web and mobile, it provides restaurant information such as menus, contact details, pictures and user reviews.

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Biplab Ghosh

Biplab lives his life around technology and is particularly keen to explore the intersection of technology and human behaviour. Always looking for new ideas, and ways that can make things simpler. He is a geek with the flair for travel and has great passion for music and theatres.

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