Cloud-based customer support platform Freshdesk extends operations to Berlin

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service with a goal to make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

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Based out of Chennai, Freshdesk is one of the fastest growing SaaS companies of the world. Freshdesk was launched in 2010 by Girish Mathrubootham and Shan Krishnasamy to enable businesses of all sizes provide customer support across multiple channels like email, phone, chat, forums and social media. As per the latest information about the startup, Freshdesk  provides a cloud-based customer support software, has opened a new regional office in Berlin, Germany.

Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 70,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and QuizUp. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels.

The new Berlin office will enable the company to support and grow their mid-market and enterprise business in Continental Europe. The office will be led by Arun Mani, Managing Director in Continental Europe. He joined Freshdesk in early 2016, to support the European market and to grow the company’s presence in the region.

When asked about the development, Arun Mani mentioned,

“Our Berlin location presents an opportunity to provide a higher level of service, increase local awareness and be active members of the local business community. Our team is already growing quickly and we are looking to make key hires in sales, marketing and project management before the year is over.”