Technology has touched our lives in such a way that everything these days seems to happen over chat. So, how can business remain untouched by this fact. Every business in today’s scenario looks at a solution that would enable their product and services available on chat-based interfaces like Facebook, twitter, SMS, live-chat on website, etc. where customers can have automated conversation and get things done. One startup that is continuously working towards this direction is Morph.ai
Morph.ai is a B2B platform to build conversational services. Morph.ai enables businesses to make their product and services available on chat-based interfaces like Facebook, twitter, SMS, live-chat on website, etc. where customers can have automated conversation and get things done. Giving an end-to- end solution, Morph.ai uses artificial intelligence and machine learning to understand what the customer wants in the context of the business he is talking about. Morph.ai connects the current technical infrastructure of the companies and converts it into a conversational form. So, the customers of the companies can just chat with the company over its Facebook page or twitter account and use the services of the companies like ordering food, booking tickets, buying clothes, finding the best travel venue, asking for health advice or anything else that a company does. Along with the basic services that the company provides, the customer support and queries can also be automated using the platform, thus saving on the cost of support agents. The response times are as low as 3-5 secs, which means the customers of the businesses would never have to wait for a long time before they get their questions answered.
Based out of Gurgaon, Morph.ai was founded in 2016 by Pratik Jain. Pratik Jain is a startup enthusiast. He worked as a Product Engineer, for 1.5 years, at Sprinklr, which is a rocketship that turned a unicorn last year. He stepped into the startup world with three talented team members from Sprinklr to join Supertext as technical members of founding team. The team developed base technology for Supertext and helped them raise their seed investment. After finishing the stipulated time with Supertext, the team started their venture Morph.ai. Morph.ai has a team of 9 members with complementary skills and experience. Morph.in has developed technology and expertise that would help businesses transform their services into chat and be the initial movers in the conversational world we are stepping into. The USP of their business is that they can transform business and services into chat.
With the advent of digital technology, their ways of accessing the world have changed drastically. To begin was the era of desktop apps, then came the browsers & websites followed by mobile apps and now they are moving ahead to witness the biggest technical paradigm shift of the decade — the conversation commerce paradigm – thanks to the innate human nature of conversing.