Started in 2010 from Pune and founded by Abinash Tripathy and Baishampayan Ghose, Helpshift is now helping many global companies to engage their customers with their apps. Helpshift platform consists of a mobile-focused SaaS solution, which aims to be “the first embedded support desk for native apps,” allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively. Tripathy says that the startup’s goal is to enable businesses and development teams to be able to fix issues before they turn into “tickets” by offering built-in, self-service features.
As per the fresh information that has come in from the startup’s front, Customer support platform Helpshift has closed a $23 Mn Series B funding with participation from new investors, Microsoft Ventures, Salesforce Ventures and all previously existing investors, including Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures. This brings the company’s total capital raised to $36.2 Mn. The proceeds would go towards further expansion across teams in R&D, sales and marketing.
Abinash Tripathy, while speaking about the development mentioned,
“ Our continued growth is a direct reflection of a capital-intensive support industry that’s ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications. This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.”