Last week we reported about Uber selling its China business to rival Didi Chuxing and planning to concentrate more on the rest of South East Asia. Uber has already started taking action in India. According to a sources, the company is planning to hire 150 people in next few months for its Centre of Excellence in Hyderabad, taking the total head count to 500.
The Hyderabad facility is the only Centre of Excellence of Uber in India. It was started earlier this year post its $50 million investment in Hyderabad. It currently gives support to both drivers and riders and the plans are to add more people to the existing 350 memeber team, to ramp up the support.
Uber India head – Community Operations, Bansi Kotecha said in a statement:
“Responsiveness is at the heart of what we do, and we are committed to build a support network in India that ensures a seamless experience before, during and after every Uber ride.”
It is the first such facility in Asia which has been built to provide rapid and efficient telephonic support experience to drivers in India who are not comfortable with emails and more formal means.
The CoE also boasts of an emergency response team which provides support in case of safety issues. It also offers support for large global accounts of Uber which use its key enterprise product Uber for Business.
Overall in India, Uber has employed over 600 people across various departments including sales and marketing. The company also has plans to take this number to 100 by the end of this year.
India is its third largest market in the world in terms of the number of trips. Post its showdown in China, Uber is getting more aggressive in India that can prive a game changer for it.