Ecommerce has been enjoying a great response and is growing by the day. However, at times there are consumer grievances which go unattended. To curb this the ministry of Consumer Affairs has appointed a team to resolve consumer grievances related to ecommerce companies and others.


The Digital team of the ministry tweeted,

“Glad to share that Consumer Affairs Minister Ram Vilas Paswan has put in place a dedicated team for dealing with consumer grievances,”

The  Joint Secretary Anil Bahuguna of the Ministry of Consumer affairs will be the nodal officer for addressing these grievances. The team would help the Ministry in building its capacity to deal with such complaints.

The Government of India has also issued a warning to the  ecommerce firms of stringent action in case they don’t respond to its queries on customer grievances. Nearly 46 companies, including Flipkart, Xiaomi, Olx, and, have not been responding to mails sent to them with regard to redressal of consumer grievances.

Earlier in April, the government had launched ‘Twitter Seva’ – a helpline for entrepreneurs on micro-blogging site Twitter which works as a source of direct point of contact for entrepreneurs seeking funding, support or government assistance of any kind.

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Shivani Pandita

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