Future is shaping right now, as chatbots get deployed over more and more industries, as brands take the leap towards making automation a bigger part of their business plan, and as consumers get to experience the power of chatbots.

They are allowing companies across the world to automate their processes, thus streamlining their operations for maximum efficiency.

It is probably the most understandable piece of technology for the wide audience. The reason is simple – everyone understands how they work and see their usefulness in the action. Moreover, they already can bring our life closer to the point where all redundant things will be distributed to the virtual agents.

Here are the 10 amazing applications that will rule in 2018 and beyond,

1. Customer Support

Replying to frequently asked questions (FAQ) or providing simple and timely information are perfect scenarios for a chatbot. A major burden for customer support is responding to the same requests over and over. A chatbot could provide correct answers, directly reply, or even escalate the request to a person freeing up agents’ time to work on more complex issues.

2. Data gathering

Chatbots can trigger conversations to gather data. With regulations changing all the time, chatbots can reach out to customers to ask for the data necessary for banks to remain compliant. They can verify data for journaling purposes, such as verifying a customer’s address. Outbound chat conversations are particularly powerful because they allow companies to reach customers on their existing channels. Chats or messages are also less invasive than a phone call, and require only a few seconds to complete.

3. Healthcare

Who has never suffered long waiting for a doctor’s appointment? Healthcare systems are far of being as efficient as people need them to be, but Machine Learning can play a key role in fixing that. Experts say that machines analyzing data already can predict some diseases, and they do so at a higher accuracy than doctor’s eye . Also they are faster analyzing data and corpuses and establishing relations that lead to the discovery of new drugs or treatments.

A major factor to heal a disease is to detect it on time, however because of the waiting times, people avoid to go to the doctor. But what about if a bot could detect you are sick by asking you very simple questions, analyzing you entire medical history, and directly prescribing you the treatment needed if it’s something minor or handling the booking process with a specialist for a more accurate diagnostic. All that without interrupting your daily routine or even going close to an hospital.

4. Personalised coach

A productivity chatbot will help you better yourself and keep you on track. Chatbots will drastically change the way you achieve your goals. Artificial intelligence will be used both to understand who you are and tailor your tasks to your uniqueness, and to deliver useable insights on how to achieve the goals you set yourself.

Instead of making a list of tasks to achieve this week, tell your chatbot where you want to be. Let the AI reverse engineer your goals and dictate the best way to get there, whilst taking into account who you are.

5. Concierge

A concierge chatbot can quickly perform contextual and repetitive tasks. For instance, something like planning travel itineraries only requires the bot to ask a few short questions. An “intelligent” concierge bot could even leverage past requests to provide quick actions such as, “Do you want to book the usual?” Concierge chatbots can also coordinate between multiple users. By simply asking each participant for his or her preferences, the chatbot is able to find the most appropriate time slot.

6. Sales

Sales teams can take advantage of chatbots because they are ideal for cross selling. For example, a mobile operator could initiate a conversation between an existing customer to offer a broad data package, subscriptions to partner offerings, or other products that fit their profile. Alternatively, a chatbot could participate in the sales process by generating leads for the sales team. Chatbots can provide initial information to a potential customer and, as soon as a certain level of interest is detected, the bot can either direct the lead to a salesperson or to a dedicated landing page.

7. Personalised News

News aggregators were arguably the first chatbot experience most consumers have had. The future of news chatbots is in highly targeted personalisation. This goes beyond simple interest gathering (‘I want news about tech, the UK, and rock music’). The news digest of the future will know when we are having a break at work, when we are traveling somewhere and need local news, when to divert for the user’s orders to deliver time sensitive news.

In future, What if you were to get an article about a recent political decision in the US, but can’t understand a specific legal term. Ask the chatbot!

8. Personal assistant

The personal assistant is the most AI intensive chatbot, which is capable of not only understanding open conversations, but also understanding context. Unfortunately, this use case is out of reach for the majority of companies and is currently being tackled by tech giants.

9. User engagement

Chatbots are considered as the new must have feature, and that is why you may have noticed how suddenly they appear in many websites you visit. The idea is that they enhance the user experience by simplifying the navigation inside the website. Instead of spending time searching in the site or filtering the products or browsing for the info you need, you can directly ask the bot. This will save time to the user, reduce bounce rates and rise the levels of engagement.

10. Banking

Financial data can be complicated for many users, so the idea is to transform that into understandable and easy insights to be acted upon by customers. In the financial industry they consider chatbots as the next big thing, they will be able to do things such as helping to plan your bill’s payment, showing information about your spending habits or giving you investment tips.

About Author

Biplab Ghosh

Biplab lives his life around technology and is particularly keen to explore the intersection of technology and human behaviour. Always looking for new ideas, and ways that can make things simpler. He is a geek with the flair for travel and has great passion for music and theatres.

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